Deployment Assurance Coordinator

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

Chennai, India

About the team

The Deployment Assurance (DA) team sits within Global Customer Care Operations and works across Sales, Delivery, Partners, and Support to identify and surface deployment risk early, enabling predictable customer outcomes without owning delivery execution.

The DA Coordinator is an entry‑level role that provides operational and administrative support to DA team mates across the deployment lifecycle. The role focuses on data accuracy, process hygiene, reporting, and coordination, ensuring that governance signals are reliable, timely, and decision‑ready.

This role executes defined operational tasks and enables the DA team to focus on judgment‑based risk assessment and governance.

What you will do

• Maintain and update DA project records across core systems (e.g., Jira, Kantata, SharePoint) to ensure accurate and complete governance data
• Coordinate and track DA milestones, guardrail evidence, and readiness artifacts in line with defined DA processes
• Compile and maintain DA risk and issue logs, supporting the preparation of risk posture and project health reporting
• Generate standard DA reports and dashboards to support visibility into deployment status, risks, and timelines
• Support DA team by preparing materials for risk reviews, governance discussions, and escalation forums
• Track completion of required artifacts and proactively follow up with internal teams to address gaps
• Ensure time‑based inputs (e.g., updates, reviews, approvals) are completed on schedule and reflected accurately in systems
• Liaise with DA team members and internal stakeholders to:
• Exchange information
• Answer administrative and process‑related queries
• Escalate data or process issues where required
• Support continuous improvement by identifying recurring data or process issues and feeding observations back to the DA team

Qualification 

• Bachelor’s degree in a related field (e.g., business, operations, administration)

What we are looking for

• 1–3 years of experience in administration, operations support, project coordination, or customer support roles
• Strong organizational skills with high attention to detail
• Ability to manage multiple tasks and priorities in a structured, process‑driven environment
• Comfortable working with data, reports, and structured documentation
• Able to communicate information clearly, concisely, and professionally
• Strong interpersonal skills with a collaborative, service‑oriented mindset
• Resourceful self‑starter who can follow defined processes while exercising sound judgment
• Proficiency with Microsoft Office tools, particularly Excel and PowerPoint
• Experience with project management or tracking tools (e.g., Jira, Kantata) is an asset
• Familiarity with structured processes, checklists, and reporting frameworks preferred

#Associate #LI-GP1 

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.