Instructor

Location IE-Remote
ID 2025-33992
Category
Customer Service
Position Type
Full-Time
Remote
Yes

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About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.  

In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Europe and around the world as we continue to innovate and revolutionize how we support our customers. 

 

Our regional offices serve as centralized hubs where employees and customers from across Europe can come together to work towards solving some of the biggest challenges facing supply chains.

Location

This is a remote position. You can work from home and be located anywhere in Ireland.

About the team

As an Instructor at Kinaxis, you will design, lead, and deliver impactful learning experiences for customers, partners, and internal teams. In this role, you will support Partners, Professional Services, and our customers by designing content, building training programs, and delivering training on complex deployment. Supported by a team of enablement experts, you will leverage your subject matter expertise in end-to-end deployment of our solution to create ongoing education sessions and bootcamp based workshops. 

What you will do

  • Design and deliver workshop style training to Kinaxis customers, partners, and employees on the Maestro product with audiences spanning from new to advanced users leveraging existing and customized courseware.
  • Develop and facilitate training sessions that promote best practices in quality deployments, using your advanced knowledge of Maestro deployments for some of our largest customers.
  • Customize and create new courseware including hands-on labs to support customer specific training needs for both instructor-led and virtual instructor-led training.
  • Maintain and expand knowledge of Kinaxis applications, instructional techniques, and supply chain planning industry trends.
  • Create and manage product knowledge questions and scenarios to support capability assessments and certifications

What we are looking for

  • At least 5 years of progressive working experience, ideally in a training or implementation role for a supply chain software or SaaS organization
  • Minimum of 2 year’s experience in hands on implementation of our end-to-end Maestro solution for large, complex customer environments 
  • Ideally 2 years of experience in hands on training delivery or acting as a Subject Matter Expert to provide knowledge transfer of complex solutions.
  • Extensive experience in Supply Chain Planning and/or Management
  • Knowledge of analytics, dashboards, and scorecards
  • Excellent communication, presentation, facilitation, time management and customer relationship skills
  • Good working knowledge of Ai tools
  • Additional European language would be desirable.
  • Up to 25% travel

#Intermediate #LI-KH1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 

 

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more. 

 

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

 

  • Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
  • Flexible work options
  • Physical and mental well-being programs
  • Regularly scheduled virtual fitness classes
  • Mentorship programs and training and career development
  • Recognition programs and referral rewards
  • Hackathons

 

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

 

 

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