HR Services Associate

About Kinaxis  

Location

This is a hybrid position. You will work from our headquarters 3 days per week in Ottawa, Canada.

About the team

Our Global HR Services Hub team is a trusted partner in delivering end-to-end employee lifecycle support, including onboarding, offboarding, and managing HR data changes. We provide timely, accurate, and thoughtful guidance to employees and managers - resolving both routine and more nuanced HR matters that require deeper expertise and collaboration. Using ServiceNow as our central platform, we manage employee interactions and support the administration of HR policies. Our team is committed to delivering a seamless, responsive, and empowering experience that supports employees and managers throughout their journey at Kinaxis.

What you will do

• Lead the management of all HR data change processes, ensuring accuracy and efficiency while driving improvements in workflows and promoting self-service adoption
• Utilize ServiceNow to manage employee inquiries, resolve Tier 1 cases, and escalate complex issues to appropriate subject matter experts
• Respond to Tier 2 inquiries within your area of expertise, providing thoughtful and timely support to employees and managers
• Support global business travel and visa processes, including preparing support letters, advising on travel requirements, and coordinating with third-party vendors
• Collaborate with the Global Mobility Lead to ensure a seamless and compliant experience for employees relocating or travelling internationally
• Perform a range of HR tasks such as new hire and onboarding administration, benefits administration, creating standard reports, and termination administration.
• Contribute to the continuous improvement of HR Services Hub procedures and guidelines
• Support the development and maintenance of HR dashboards, metrics, and reports
• Perform a variety of HR transactional and administrative tasks, including maintaining employee records, generating reports, assisting with audits, and publishing HR content
• Lead or support special projects and initiatives focused on process improvement, self-service, and technology implementation
• Partner with regional HR teams to enhance procedures and systems while helping to establish and maintain global standards
• Recommend new approaches, policies, and procedures aligned with business goals and HR innovation

What we are looking for

• 3-5 years of experience in HR operations or Shared services, ideally in a fast-paced, global tech environment
• 2+ years of hands-on experience managing employee lifecycle events, with a strong focus on data accuracy and a customer service mindset
• Proven experience managing HR data changes (e.g., job changes, transfers, compensation updates) with a high level of accuracy and confidentiality
• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities without compromising quality
• Excellent communication and interpersonal skills, with the ability to support employees and managers across all levels
• A continuous improvement mindset with the ability to follow structured processes while identifying opportunities for enhancement
• Experience with HRIS and Case Management (e.g., SuccessFactors, Workday, ServiceNow)
• College diploma or university degree in Human Resources, Business, or a related field or relevant experience

#Associate #LI-KH1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more. 

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.