Co-op/Intern Support and Learning Platform Administrator

Location

If in Ottawa, you must be in the office at least three days a week. Other Canadian Locations - Remote 

About the team

We are seeking a detail-oriented and proactive Support and Learning Platform Administrator to join our team. This role will primarily focus on handling support tickets, ensuring smooth platform administration, and supporting the creation and adherence to internal processes. As a first line of support for the Kinaxis Learning Hub (KLH), you will play a crucial role in providing operational assistance and improving platform functionality for end-users.

This is a full-time, 8-month position, starting May 2025.

To be eligible for a Co-op or Intern position at Kinaxis, you must either be currently enrolled in full-time education or, if you are a recent/upcoming graduate, your graduation date must be within 12 months of the placement end date.

What you will do

• Support and Ticketing
  • Respond to and resolve support tickets in a timely and efficient manner, providing assistance for both technical and non-technical inquiries
  • Troubleshoot and address platform-related issues, escalating complex issues to the appropriate teams when necessary. 
  • Maintain communication with users to provide updates on the status of their tickets and ensure customer satisfaction.
• Platform Administration
  • Act as the first line of administration for Kinaxis Learning Hub (KLH), ensuring smooth platform operation. 
  • Manage user access, permissions, and roles within the platform. 
  • Perform routine checks to ensure platform functionality and address any discrepancies. 
• Process Creation & Adherence
  • Assist in the creation of new processes and workflows to enhance platform efficiency and user experience. 
  • Ensure adherence to established processes, helping to maintain consistency and quality across all tasks. 
  • Continuously evaluate existing processes for improvement and suggest optimizations to streamline operations.
• Collaboration
  • Work closely with cross-functional teams to ensure platform issues are addressed and resolved effectively. 
  • Assist in the implementation of updates or changes to the platform, ensuring minimal disruption to users. 

What we are looking for

• Currently enrolled in, or recently graduated from, a post-secondary program such as Information Technology, Business Administration, Learning and Development, or related field. 
• Experience in a support or ticketing role, with a focus on troubleshooting and problem resolution. 
• Experience in platform administration, preferably with Learning Management Systems (LMS) or similar tools. 
• Familiarity with process creation and optimization. 
• Proficient use in ticketing systems and basic platform administration tools. 

Things that would definitely help

• Strong organizational and time management skills.
• Excellent communication skills, both written and verbal, with internal and external users. 
• Strong troubleshooting abilities and a willingness to learn new technologies and processes. 
• Strong problem-solving skills, and attention to detail. 

We’re accepting applications now through end of day on Tuesday, April 15, 2025. Please note that we will begin reviewing applications before the posting closes, so early submission is encouraged. 

#Coop, #Internship, #Intern, #LI-KM1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. 

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.