Senior Network Engineer

About Kinaxis  

Location

Our office in Ottawa, Canada 

About the team

Ever wonder how your video call can seamlessly connect you with colleagues across different continents, or how massive amounts of data are securely transmitted around the globe? The Network Engineers at Kinaxis make this possible every day.

The Network Engineers are pivotal in maintaining and enhancing our global network infrastructure. They ensure robust and secure interconnections between locations worldwide, keeping security at the forefront.

At Kinaxis, our team is dedicated to delivering top-notch service and value to our internal customers, allowing for seamless global communication and data exchange. Our engineers tackle complex networking challenges that keep the wheels of the global economy turning smoothly.

It’s cutting-edge technology with a purpose; Network Engineering on the front lines.

What you will do

• Act as a technical expert in designing and implementing networking solutions for Kinaxis' global offices.
• Proactively identify and implement enhancements to Networks, and infrastructure to avoid service disruptions.
• Research, design, and implement hardware, software, and cloud-based solutions.
• Handle network design considerations, including architecture, implementation, scalability, and application of security policies.
• Occasionally, participate in on-call shifts, travel, and work outside regular hours to resolve critical operational issues.
• Support resolution of critical issues and perform project tasks to avoid organizational disruptions.
• Manage and maintain the day-to-day operation of the global network infrastructure: Ensure the smooth operation of the network infrastructure by maintaining and managing all aspects of the global network daily.
• Resolve complex issues: Promptly address and resolve complex issues that are escalated from the Service Desk, ensuring efficient and effective ticket resolution in Service Now.
• Act as the SPOC for vendors: Serve as the Single Point Of Contact (SPOC) for vendors from a technical perspective, managing vendor relationships and ensuring technical requirements are met.
• Create bill of materials: Develop detailed bills of materials for vendors to bid on, providing clear and accurate specifications for procurement.
• Ensure compliance with criteria: Design system deployment plans that comply with security, capacity, and availability criteria to ensure robust and secure network operations.
• Develop deployment tools: Create and develop tools that facilitate the efficient deployment and management of global networks, enhancing operational efficiency.
• Maintain documentation: Keep detailed network maps, administration guides, and process documentation updated and stored in Netbox for easy access and reference.
• Ensure security and reliability: Ensure the security, reliability, and scalability of network environments to meet business requirements, proactively addressing potential vulnerabilities.
• Design continuity solutions: Design solutions that support business continuity and disaster recovery plans, ensuring network resilience in the face of disruptions.
• Provide updates: Regularly provide updates to leadership and stakeholders during significant technological changes, ensuring transparency and informed decision-making.
• Collaborate with teams: Work collaboratively with internal and cross-functional teams to achieve network objectives and support organizational goals.
• Conduct industry research: Stay informed on industry trends and conduct research to ensure alignment with corporate strategy and the adoption of best practices.
• Train and coach team members: Train and coach technical team members on emerging technologies, fostering a culture of continuous learning and development.

Technologies we use

• Cisco: Proficiency in Cisco routers, switches, and firewalls; understanding of Cisco IOS and NX-OS; experience with Cisco ASA, Cisco Meraki, and Cisco ISE.
• Tellabs: Expertise in Tellabs Optical LAN solutions, including configurations and management of Tellabs 1000 and 1200 series, and familiarity with Tellabs Panorama software.
• Some knowledge of the Ubiquity network eco system
• Cloud Infrastructure: Knowledge of cloud platforms such as AWS, Azure, and Google Cloud; experience with cloud networking services, VPNs, VPCs, and hybrid cloud environments.
• Wi-Fi: Understanding of wireless networking standards (802.11a/b/g/n/ac/ax); experience with Wi-Fi planning and design, site surveys, and troubleshooting; proficiency in managing wireless controllers and access points.
• Security: Strong grasp of network security principles and practices; expertise in firewalls, intrusion detection and prevention systems (IDS/IPS), VPNs, and multi-factor authentication (MFA); experience with security compliance standards and best practices.

What we are looking for

• Bachelor's degree in IT, Software Engineering, Computer Science, or a related field; equivalent experience is acceptable.
• 5-7 years of experience in network deployment and PON management on a global scale.
• Excellent communicator, adept at delivering concise messages to diverse audiences.
• Strong analytical and problem-solving abilities, providing actionable business recommendations.
• Highly agile, capable of managing workloads in dynamic and urgent environments.
• Demonstrated ability to swiftly realign technical priorities to meet evolving business requirements.
• Design and lead the implementation of premier solutions for enterprise networks, including Ethernet, fiber, WAN/LAN, Wi-Fi, and data centers.
• Adaptable and collaborative, able to integrate seamlessly into the company's culture and work cohesively with diverse teams.
• Proactive and innovative mindset, contributing positively to the company's goals and fostering a supportive work environment.
• Commitment to the company's values and mission, ensuring alignment between personal objectives and organizational goals.

#Intermediate

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more. 

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.