About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.   

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

Ottawa, Canada - Hybrid

Other Canadian locations - Remote

About the team

We are seeking an experienced Solution Architect with significant experience on the ServiceNow platform to lead the design, development, and governance of our ServiceNow ecosystem and related systems/integrations. As part of the IT Application Excellence team within Corporate IT, the ideal candidate will provide strategic leadership, ensuring the solutions align with enterprise IT strategy, drives innovation, and supports business objectives. This role involves working closely with IT leadership, business stakeholders, and technical teams to maximize the value of ServiceNow capabilities.

In collaboration with business analysts, you will be responsible for gathering requirements and functional specifications, assessing existing software solutions to identify areas of improvement, and supporting development teams. As a Solution Architect, you are able to integrate updated application specifications and requirements into the solution architecture and be able to explain complex technical problems to management in layman’s terms. Initial scope of work will focus on ServiceNow with growth and expansion opportunities to apply solution architecture leadership on other major platforms.

What you will do

Define and maintain the overall ServiceNow platform architecture and roadmap.
Ensure alignment with enterprise architecture principles and IT service management strategies.
Lead the design, development, and implementation of scalable, secure, and sustainable solutions on the ServiceNow platform.
Lead critical, tactical and strategic conversations with vendors/partners to align the platform roadmap with Kinaxis strategic objectives.
Oversee integrations between ServiceNow and other enterprise systems.
Establish and enforce best practices for ServiceNow development, security, and governance.
Partner with stakeholders to understand and translate business needs into effective ServiceNow solutions.
Evaluate new ServiceNow features and applications, recommending adoption strategies.
Provide technical leadership, mentoring, and guidance to development teams and administrators for business solutions.
Drive automation, AI/ML adoption, and continuous improvement within the platform.
Monitor platform performance and ensure high availability, reliability, and compliance.
Perform business impact analysis when new technology is evaluated.
Analyze functional and non-functional requirements to identify information procedures and data flows within the business solution.
Define and document interfaces of manual to automated operations within application sub-systems, to external systems and between new and existing systems.
Provide specifications according to which the solution is defined, managed, and delivered.
Assist with identification and documentation of system specific standards relating to programming, documentation and testing, program libraries, data dictionaries, naming conventions etc.

Technologies we use

ServiceNow ITSM, ITOM, HRSD, SPM Pro
MuleSoft Integration Platform (iPaaS)
Salesforce Sales Cloud, Experience Cloud
Atlassian Jira (DataCenter/Cloud) Confluence (DataCenter)
Kantata Professional Services Cloud

What we are looking for

#Senior; #LI-EM1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
Flexible work options
Physical and mental well-being programs
Regularly scheduled virtual fitness classes
Mentorship programs and training and career development
Recognition programs and referral rewards
Hackathons

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

Not ready to apply? Connect with us for general consideration.

Solution Architect, ServiceNow

About Kinaxis

About the team

What you will do

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