Senior Solution Consultant

About Kinaxis 

Location

Guadalajara, Mexico

About the team

The Senior Solution Consultant as a fully proficient professional will be responsible for understanding Kinaxis customers’ most pressing business performance challenges and will be committed to helping our customers solve complex issues in their supply chain management practice. The incumbent will work with new and existing customers and will provide expert guidance in integrating our product offerings so that our customers can start to experience the immediate value of Kinaxis solutions.

The incumbent will act as a functional lead on projects by providing consulting services and leadership during deployment of Maestro (RapidResponse) supply chain software and leverage advanced knowledge of the product and supply chain industry trends and best practices to achieve desired outcomes.

What you will do

• Independently lead business requirements discovery sessions for implementations of advanced complexity, multi-phase workstreams and broad scope.
• Partner with Solution Architect in the process design and technical direction of complex configurations. 
• Execute product configurations of advanced complexity, according to customer needs and approved solution architecture. 
• Act as the first level of escalation and oversee the troubleshooting and resolution of complex configuration issues for the project team. 
• Apply advanced mathematical models, optimization techniques and artificial intelligence algorithms to complex supply chain planning scenarios to improve customer supply chain performance and achieve business objectives.
• Execute the validation and testing of the solution, capture user feedback and develop recommendations for escalations, roadblocks, and documentation.
• Independently lead complex deployment workshops with a focus on training and guiding customers on how the solution was configured and how to achieve immediate value from their investment.
• Provide technical leadership and recommendations to the Associate, Entry and Intermediate Solution Consultants during project milestones and critical deployment escalations.
• Guide and mentor more junior consultants throughout the project lifecycle.

What we are looking for

• Bachelor’s or Master’s degree in in Industrial Engineering, Supply Chain, Operations Research, Computer Science, Computer Engineering, Statistics, Information Technology, or a related field.
• 5 + years of in-depth experience in software implementation or deployment within the supply chain planning or supply chain execution space or business experience in supply planning, demand planning, inventory management, manufacturing.   
• 2 to 3 years’ experience in a functional leadership capacity for system configuration or system deployments.
• 2 to 3 years’ experience in business process design for supply chain software implementations. 
• Passion for working in customer-facing roles and able to demonstrate strong interpersonal, communication facilitation and presentation skills.
• Excellent problem solving and critical thinking skills, able to synthesize a high volume of complex information to determine best course of action.
• Self-starter who shows initiative in their work and learning and can excel in a fast-paced work environment.
• Proven leadership skills within a team as well as a successful track record with customers and executive sponsors. 
• Ability to work in a collaborative matrixed environment with multiple team members.
• Ability to communicate complex ideas effectively in English, both verbally and in writing.
• Advanced level knowledge and hands-on application of supply chain best practices and concepts as it relates to forecasting, MRP (Material Requirements Planning), Constraint Management, and Production Scheduling.
• Ability to lead complex business requirements gathering sessions with customers and system end users.
• Experience working with supply chain processes and manufacturing planning solutions such as RapidResponse, SAP, Oracle or Blue Yonder applications to support supply chain activities.
• Proficiency in SQL, R and/or Java Script.  
• Open to travel 50% and can work effectively when working remotely from client sites.

 #Intermediate, #Senior; 

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. 

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.