Client Partner (Professional Services Sales)

Location TW-Remote
ID 2024-32184
Category
Consulting
Position Type
Full-Time
Remote
Yes

Job Banner Japan General

 

About Kinaxis 

 

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.    

 

In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Tokyo and around the world as we continue to innovate and revolutionize how we support our customers.  

 

As a global team of Sales, Professional Services, and Global Customer Care professionals, we have maintained our presence in Japan for more than a decade and we support customers in Japan and around the world, including Subaru, Nihon Kohden, Unilever, and more.

Location

Remote - Taipei, Taiwan

About the role

Working as part of the Professional Services (PS) team at Kinaxis, the Client Partner is responsible for structuring and selling the services required to successfully deploy Maestro and associated services (Change Management, Business Process Design, Custom Learning Services and Integration Development where appropriate), within the region. Leveraging their knowledge of Maestro as well as their commercial acumen in the supply chain management space, the Client Partner acts as a trusted advisor to identify and promote Kinaxis solutions to assist in solving customer challenges and ensure an optimal delivery plan. The Client Partner must be able to communicate and work with all levels of internal and external stakeholders ranging from C-level executives, sales partners to key operational personnel.

What you will do

  • Identify sales and services opportunities for an assigned book of business and manage ongoing engagements with customers throughout the services sale lifecycle.
  • Present deployment methodology and make recommendations on phased approaches to deployments.
  • Develop strategic account plans to meet assigned revenue target.
  • Partner with the internal Sales team to identify and close new business opportunities.
  • Develop comprehensive SOWs, including communicating what would be required in terms of cost, time, and resources to deploy an implementation to client specifications.
  • Lead discovery workshops to understand client business issues and gain a shared understanding of the project and develop a design direction.
  • Build productive partnerships with internal stakeholders of the PS, Product Management, Support Services, and Sales teams. 
  • Responsible for helping to establish referenceable clients for Kinaxis.
  • Build and maintain effective relationships with partner organizations who are engaged in sales, or deployment of, Kinaxis’ solutions.
  • Be the deployment trusted advisor for customers and partners.

What we are looking for

  • Bachelor’s degree in computer science, process engineering, business, supply chain management or a related field.
  • Minimum 7 years industry experience in large scale and complex implementations in software consulting services, including hands on experience developing SOWs to deploy client projects, ideally in the supply chain management space.
  • Minimum of 5 years’ experience in professional services sales with new customers.
  • A background in consulting
  • Excellent communicator and able to gain trust quickly with all levels of customers up to C-suite.
  • Proven negotiator with a track record of consistently meeting or exceeding revenue targets.
  • Dynamic and critical thinker who can understand the intricacies of a deployment and the solution, while also maintaining a strategic view of the project and customer needs.
  • Travel 30-60% of the time domestically and occasional international travel.
  • Kinaxis Maestro certification in the role of Contributor, Author, or Admin is considered an asset.

 

#Senior #Taiwan #Full-time #LI-MK1 #Remote

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.   

  

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Hitachi, Yamaha, P&G, and more.   

  

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.    

 

People matter at Kinaxis and these are some of the perks and benefits we created for our team:   

  • Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)   

  • Flexible work options   

  • Physical and mental well-being programs   

  • Regularly scheduled virtual fitness classes   

  • Mentorship programs and training and career development  

  • Recognition programs and referral rewards   

  • Hackathons   

 

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/. 

 

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

 

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

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