Co-op/Intern Customer Experience

Location CA-Remote
ID 2024-31940
Category
Customer Service
Position Type
Intern
Remote
Yes

V5-Main-positions

About Kinaxis 

 

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey.

 

At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

If in Ottawa, you must be in the office at least three days a week. Other Canadian Locations - Remote 

About the team

The Global Customer Success team establishes and builds on value added relationships with our customers. The team provides both proactive and progressive leadership on customer experiences and in partnership with cross-functional internal teams, work with our customers to promote value, growth and loyalty.

 

As part of the GCS team, our Customer Experience Intern fosters the appropriate customer experience through one-to-many communications at scale.

 

This is a 4-month position, starting January 2025.

What you will do

  • Enable customers to self-serve through proactive outreach campaigns
  • Analyze customer data and create reports in Gainsight, SalesForce and Excel
  • Work closely with the wider customer success teams to define insight to action
  • Gather, monitor, and analyze customer feedback
  • Support the Customer Experience team in developing and launching an automated low-touch engagement strategy
  • Develop outreach functionality in Gainsight
  • May perform additional projects upon request

What we are looking for

  • Minimum 2+ years of experience in a customer-facing role
  • Experience working in a CRM or CS platform (Gainsight)
  • Some project coordination experience
  • Experience with Customer Advocacy, Relationship Management, and Business Intelligence
  • Strong written and oral communication skills

We’re accepting applications now through end of day September 24, 2024. All submissions will be reviewed during this time, as well as after the posting closes. 

 

#Coop, #Internship, #Intern #LI-KM1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 

 

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. 

 

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

  • Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
  • Flexible work options
  • Physical and mental well-being programs
  • Regularly scheduled virtual fitness classes
  • Mentorship programs and training and career development
  • Recognition programs and referral rewards
  • Hackathons

 

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

 

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