Infrastructure Engineer, Site Reliability Engineering (15-Month Term)

Location CA-ON-Ottawa
ID 2024-31599
Position Type


About Kinaxis 


In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey.


At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.



Our office in Ottawa, Canada 

About the team

The Site Reliability Engineering team is responsible for the delivery, management, and monitoring of Kinaxis products, physical data centers, and cloud infrastructure in our production offerings. We are responsible for ensuring service availability and performance to our customers globally, 7x24x365.  

What you will do

  • Deliver customer excellence, making sure we meet all SLAs.
  • Manage the lifecycle of production systems; deploy, upgrade, configure, decommission.
  • Translate architectural, technical and feature changes into operational plans.
  • Apply hands-on technical skills to maintain the health of our physical infrastructure.
  • Apply software engineering principles to operational challenges with a focus on automation, self-healing and monitoring solutions.
  • Develop and manage infrastructure automation using cloud orchestration capabilities, scripting languages and APIs to design, code, test, implement and support production services.
  • Advise and maintain a feedback loop with development and operations teams to ensure deliveries are in accordance with needs and expectations.
  • Support workload migrations from our physical data centers to cloud environments.
  • Participate in an on-call rotation to investigate incidents and provide root causes relating to production infrastructure, services and applications.
  • Lead team members in achieving professional excellence utilizing industry best practices. 


What we are looking for

  • Bachelors/Master's degree in Engineering with specialization in Computer Science or related discipline or demonstrated equivalent experience. 
  • Prior experience in an infrastructure engineering or site reliability engineering role.  
  • 5 years of experience with administration, deployment and monitoring of distributed systems. 
  • Deep understanding of Windows Servers and orchestration. 
  • Proven practical experience in building and managing:
    • ESX, vCenter stacks and virtualization. 
    • BareMetal environments. 
    • Firewall management. 
    • Active Directory (managing GPO, group structures and enforcing best practices). 
    • Patching and configuration. 
    • Disaster Recovery environments. 
  • Strong knowledge of system design to manage operational and reliability trade-offs. 
  • Prior experience working in ITIL-based methodologies, including Incident and Change Management. 
  • Experience developing in a scripting language (PowerShell, Bash, Ansible and Python). 
  • Experience working with public cloud platforms (both console and API) like GCP, Azure and AWS is considered an asset. 
  • In-depth and proactive communication and documentation skills. 
  • Must be a Canadian Citizen or a Permanent Resident due to CGRP security requirements. 


 #Senior #LI-EM1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 


Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. 


Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

  • Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
  • Flexible work options
  • Physical and mental well-being programs
  • Regularly scheduled virtual fitness classes
  • Mentorship programs and training and career development
  • Recognition programs and referral rewards
  • Hackathons


For more information, visit the Kinaxis web site at or the company’s blog at

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.



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