Delivery Manager

Location US-Remote
ID 2024-31590


About Kinaxis 

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.   


In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.  


Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving’s Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.  


This is a remote position. You can work from home and be located anywhere in The United States

About the team

Kinaxis is looking for a Delivery Manager with proven success in managing software implementations in the SaaS space for a range of customer accounts. You will have the opportunity to marry your in-depth knowledge of supply chain, technical expertise and project management abilities to delivery of the RapidResponse solution on time and on budget.

What you will do

  • Lead a Professional Services team, (Solution Architects, Integration Consultants, and Solution Consultants) against the delivery of our RapidResponse solution to support our clients’ most pressing business needs.
  • Manage client relationships and expectations within original scope of the delivery, working to mitigate multiple agendas and tight timelines. Proactively seek and resolve blockers.
  • Take ownership of balancing the overall satisfaction of the client, while effectively representing both the client and Kinaxis best interests.
  • Collaborate with Partners to identify a jointly agreed to implementation methodology.
  • Drive towards achievement of team utilization, revenue and management targets.
  • Work with the Sales team, Client Partners and Delivery Directors to develop and support client services solution roadmap.
  • Be responsible for project administration tasks across the engagement lifecycle

What we are looking for

  • Minimum 5 years experience leading medium to complex implementations in the business software service space, ideally in supply chain management.
  • Proven track record as a project manager delivering highly technical software solutions.
  • Ability to effectively communicate with all levels within the organization, including C-level Executives coupled with excellent customer management capabilities.
  • Strong project governance experience, able to drive the right customer conversations at the right time.
  • Willingness to provide both a big picture view of client engagement as well as take a “roll up your sleeves” attitude towards project delivery.
  • Proven record of execution to time and budget.
  • University degree - Business, Supply Chain, computer science, process engineering or a related field.
  • Able to travel 50-75% of the time mostly in North America.
  • Previous experience working in a Management Consulting environment.
  • Experience with manufacturing planning solutions such as Kinaxis, SAP, Blue Yonder,
  • Delivering on projects with a global focus for external clients.

#Full-time #Intermediate #LI-Remote #LI-KH1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 


Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. 


Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:


  • Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
  • Flexible work options
  • Physical and mental well-being programs
  • Regularly scheduled virtual fitness classes
  • Mentorship programs and training and career development
  • Recognition programs and referral rewards
  • Hackathons


For more information, visit the Kinaxis web site at or the company’s blog at

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.


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