Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.
In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Europe and around the world as we continue to innovate and revolutionize how we support our customers.
Our regional offices serve as centralized hubs where employees and customers from across Europe can come together to work towards solving some of the biggest challenges facing supply chains.
Location
This is a remote position. You can work from home and be located anywhere in Ireland.
The Premier Support team focuses on the post-sales support to Kinaxis’ customers, serving as their initial point of contact for strategic customer in order to resolve their technical challenges and gaps. The team strives for outstanding customer satisfaction through interactions, timeliness and quality of resolution for which each member of the team plays an integral part in achieving this success.
Premier Support Managers for our mid-to-large size customers provide an advanced level of support and develop robust long lasting relationships with our customers, personally supporting them through their journey with RapidResponse.
This role will be a technical point of contact for mid to large size customers. Works closely with a limited number of customers (up to 6) to develop long lasting relationships and deliver 1-on-1 guidance, expert advice and pro-active health monitoring.
Act as the single point of contact for customer escalations and manage the resolution process to closure, providing customer status updates and feedback throughout
Effectively interact with other Kinaxis business units, including Support, R&D, Product Management, Sales on behalf of customers, advocating for requirements / solutions
Act as a trusted advisor for Premier Support mid-market customers, ensuring queries and issues are routed to the appropriate resources
Maintain current and accurate knowledge of our mid-market customers environments, use of Kinaxis products and maintain customer’s site profiles
Proactively communicate with customers providing information related to upgrades, patches or any other technical information which may impact their usage or solution
Conduct regular update calls and service request reviews with customers, generate status reports of technical support activities
Act as an advocate for Kinaxis Support, identify potential new opportunities through collaborations with Sales, Professional Services and/or Strategic Services
#Full-time #Associate #LI-Remote #LI-KH1
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com. Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
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